FREQUENTLY ASKED QUESTIONS
Guarantee, Return & Exchange
Q. What are the store hours of Jonka
A. For your convenience, we are open seven days a
Weekdays: Monday – Friday 08:00 AM – 06:00 PM
Weekends: Saturday 08:30 AM – 06:00 PM Nonstop
Sunday 09:00 AM – 01:00 PM
Jonka Tuincentrum will be closed in 2013 on the
New Year’s Day – Tuesday, January 1
Carnival – Sunday February 10, Monday February 11 &
Tuesday February 12 (open till 5 pm)
Good Friday – Friday, March 29
Easter – Sunday, March 31
Easter Monday - Monday, April 1
Queen’s Day – Tuesday, April 30
Labor Day – Wednesday, May 1
Ascension Day – Thursday, May 9
Curacao National Flag & Anthem Day – Tuesday, July 2
Curacao Day – Thursday, October 10
Christmas Eve – Tuesday, December 24 (open till 2 pm)
Christmas - Wednesday, December 25 & Thursday,
New Year’s Eve – Tuesday, December 31 (open till
Q. Where is Jonka Tuincentrum located?
A. Jonka Tuincentrum is located on the Santa Rosaweg
196 next to Paseata Shopping Center.
For map & directions
click here to view our contact page
Q. What is Jonka Tuincentrum’s policy on sponsoring?
A. On yearly
basis, we receive many requests for support from a wide
range of charitable, social and student groups.
We carefully review each of
these requests and select for sponsoring whose programs or
projects best fit into our community development, social
responsibility or our commercial objectives. If you would
like to have your proposal considered, please submit
detailed information about your organization, project or
event via our
Please send your request a
minimum of two (2) weeks prior to your event, project
or any print or advertising deadline. Please allow a
response time of at least five (5) working days
following receipt of your completed form. Please note that
Jonka Tuincentrum does not sponsor or financially support
events that are religious or political in nature nor does
Jonka Tuincentrum donate money or free products.
Sponsoring requests can be
submitted in English, Dutch or Papiamentu.
Q. Where can I direct my questions or
A. For questions you can visit our store or
Complaints can best be
made in writing by:
a) Sending us your
questions and/or complaint via our
b) Or, sending a letter to
P.O. Box 8200
*Your questions, remarks or complaints can also be
submitted in Dutch or Papiamentu.
Q. Do you accept Customer Loyalty Programs
cards (e.g. FunMiles) or Discount cards (e.g. 60+,
Student cards etc.)?
A. Currently we are not affiliated with any customer
loyalty program nor do we accept any discount cards.
Q. Do you rent outdoor power equipments?
A. No, we do not rent any of our equipments or
products we sell.
Q. Do you do any landscaping jobs e.g.
gardening, garden maintenance or constructing
A. No, we do not do any landscaping jobs. We only
sell landscaping (maintenance) products and
Q. Do you construct ponds or pools?
A. No, we do not construct ponds or pools, however
we do sell pond (construction) and pool products and
Q. Can I pay with a check, debit card and/or
A. Yes, at Jonka Tuincentrum it is possible to pay
with checks from all local banks, debit cards or
credit cards (Kompa Leon, Visa, MasterCard, American
Express, Diners Club & Discover).
Checks should be made out to JONKA ENTERPRISES N.V.
except for GIROBank checks which should be made out
to P. DE JONG.
Q. Do you accept checks any time or day?
A. No, we only accept checks weekdays from Monday
till Friday from 08:00 AM to
04:00 PM. Unfortunately, we cannot make any
Q. Which other foreign currencies other than
the Antillean Guilder do you accept?
A. We also accept US dollar bills.
Q. Do you accept 100 US dollar bills?
A. No, under no condition do we accept 100 US dollar
Q. Does Jonka Tuincentrum sell gift cards?
A. Yes. The Jonka Tuincentrum gift card is the
perfect gift for any occasion as you can decide to
give any amount.
Q. Does the Jonka Tuincentrum gift card have
an expiration date?
A. Yes. Our gift cards are three months valid after
Q. Do I have to spend the Jonka Tuincentrum
gift card at once?
A. The amount on your Jonka Tuincentrum gift card does not
have to be spent at once. The amount that has been
spent will be deducted from the current balance and
the remaining balance will be given as a credit
Q. I lost my Jonka Tuincentrum gift card. Did
I lose my money?
A. Unfortunately the money is lost after losing the
Guarantee, Return & Exchange
Q. What is the guarantee term of my purchase?
A. When you purchase a(n) (electrical) product at
Jonka Tuincentrum, you should expect it to be solid
and will do what it is supposed to do during normal
usage. As quality is our trademark you can trust the
(electrical) products we sell. The moment you
purchase a product Jonka Tuincentrum gives you a
seller’s guarantee and on certain products also a
As a customer you can expect our (electrical)
products to be apt for normal usage. The seller
guarantee means that in case you have a complaint
about your purchased (electrical) product within
three (3) months after purchase, the proof of burden
lies on Jonka Tuincentrum to prove that the
(electrical) product when sold was in solid working
condition and otherwise it will be repaired or
replaced free of charge. After three (3) months
of purchase the burden of proof lies on the customer
to prove that during or after purchase the
(electrical) product had a defect.
The manufacturer’s guarantee contains that most
manufactures give 1 to 2 years guarantee on their
products. This happens on their terms and conditions
and may vary from (brand) product to (brand)
product. This means that only you can assert your
rights towards the manufacturer. Therefore, this
guarantee cannot be considered as one issued by
Jonka Tuincentrum itself. Always consult your
(electrical) product Users Manual to look for
manufacturer’s warranty/guarantee terms &
A seller’s or manufacture’s guarantee will expire
when an (electrical) product has been:
1. Damaged or defected due to deliberately or
2. Improper used
3. Repaired by third parties
4. No (timely) or faulty service
5. Normal wear and tear
Jonka Tuincentrum charges in advance a repair labor
fee on all (electrical) products that are brought in
for guarantee claim inspection or repair. In
observation of manufacture or factory error (after
excluding all above-mentioned reasons), the repair
labor fee paid in advance will be reimbursed.
Q. Can I return or exchange my product?
A. Purchases from our inventory may be returned or
exchanged with the original sales receipt within
eight (8) days of purchase date either for another
product or for a store credit which is valid three
(3) months. We do not give cash refunds. All
returned or exchanged items must be in new and
working condition, in their original box, and must
include all packing material, blank warranty cards,
manuals, and all accessories.
No Return/Exchange On:
• Sale items - they are final sales and cannot be
returned or exchanged.
• Gift Cards are redeemable for merchandise only and
may not be redeemed for cash.
• Some electric products such as capacitor,
solenoids and pressure switches.